General
Can I book an appointment for an eye test?
Hello Yes, you can book an appointment on our website https://optica.africa/pages/schedule-an-eye-test Alternatively, you can walk in at your earliest convenience and our team will be ready to serve you.
How much are your sunglasses?
Hello, We have sunglasses starting from Kes 890/-, depending on your preference. These are available at our branches and our online store optica.africa
Do you have an ophthalmologist?
Hello, Unfortunately, we do not have an ophthalmologist. We only have qualified Optometrists at Optica who focus on routine vision care and prescribing corrective lenses. Would you like to see an ophthalmologist for diagnosis and treatment of an eye ...
How much are the lenses?
Hello, The price of lenses depends on your prescription and choice of lenses. A pair of clear plastic lenses can start from KES 800, with anti-glare from KES 2200, and KES 3900 with both photochromic and anti-glare. Our clear blue block lenses start ...
How much are your frames?
Hello, We have frames starting from KES 890. Our range of frames is the widest in East Africa, from house brands to designer brands, and you will most likely find something to suit your taste and also fit your budget. Visit our website on ...
Thank you. I will visit soon.
Thank you for choosing Optica. We look forward to serving you.
Do you deliver across Kenya?
We deliver anywhere within Kenya. Orders over KSh 7,000 qualify for free delivery; orders under KSh 7,000 have a KSh 450 fee. Note that delivery cost may vary depending on the delivery address.
Do you offer same-day delivery?
Currently, we only offer same-day delivery for online orders placed before noon. Please note that the delivery address should be within Nairobi.
Is in-store pickup free?
Yes, pick-up is free at any Optica branch countrywide.
How long does delivery take?
Delivery takes 1 - 3 days; online orders placed before 12 pm Mon- Fri usually arrive the next day before noon in Nairobi.
How much does registration & an eye test cost?
New customers pay KSh100 one-time registration, which includes the first eye test; thereafter, eye tests are free for life.
Can I get tested at any branch?
Yes, once registered at Optica, you can get free eye tests at any Optica branch.
Which eyeglass frames are most comfortable?
We recommend plastic frames for lighter weight; titanium metal frames are also good for high prescriptions and durability.
Can I put new lenses in my old frames?
Yes, you can upgrade lenses in your current frames. We have affordable lens options at all our branches.
Can I use insurance online or in-store?
Insurance is not supported for online orders. However, in-store purchases using supported medical insurance are accepted.
Do frames come with a warranty?
All frames have a manufacturer's 1 year warranty covering defects. This does not cover damages caused by wear or mishandling.
Is it safe to order online?
Yes, your privacy and payment security are protected under our strict guidelines.
What if I don't receive a confirmation email?
If you do not receive an order confirmation email within 2 hours, please contact support@optica.africa or call +254 709 709 000.
Why wear sunglasses?
Quality sunglasses with UV400 block UV rays, reducing cataract and macular degeneration risk. The sunglasses assures comfort especially when outdoors.
Are sunglasses necessary even in cloudy weather?
Yes, UV rays still reach the eyes through clouds; wearing sunglasses protects your eyes all year round.
Why do children need sunglasses?
Children's eyes are more sensitive to UV, so they need protection early age; recommended from six months old.
What are polarized lenses?
Polarized lenses eliminate glare from flat surfaces (water, roads), providing clearer, sharper vision.
Do I need impact-resistant lenses?
Yes, for safety and durability, especially polycarbonate lenses, which are lightweight and scratch-resistant.
What are photochromic lenses?
These lenses darken in sunlight and clear indoors, offering UV protection and convenience.
Do you sell designer frames?
Yes, we stock original designer brands like Ray-Ban, Oakley, Prada, and more. Please follow the link below to find the designer branches available at optica.africa
Can I pay via M-Pesa?
Yes, we accept M-Pesa payments online and in-store.
Do you offer children�s eye tests?
Yes, we offer free eye tests for children above 7 years at all our branches.
Do you offer home eye checkups?
No, all eye tests are conducted at our branches.
Can I order prescription glasses online?
Yes, upload your prescription during checkout or send via WhatsApp after ordering.
Are prescription sunglasses available?
Yes, we offer prescription lenses in sunglass frames.
What are anti-reflective lenses?
AR lenses reduce glare from screens and lights, improving clarity.
Can I return a frame if I don�t like it?
We allow exchanges within 7 days for unused items in original packaging.
What if my glasses are too tight?
Visit any Optica branch for free frame adjustment.
How often should I get an eye test?
We recommend a checkup once every 12 months, or sooner if symptoms arise.
Can I get lenses for reading only?
Yes, we offer single vision reading lenses customized to your prescription.
Do you sell contact lenses?
Yes, we sell daily, monthly, and colored contacts in-store and online.
Are your lenses scratch-resistant?
Our standard lenses come with a scratch-resistant coating.
What does PD (Pupillary Distance) mean?
PD is the distance between your pupils, needed to align lenses correctly.
Can I get glasses without a prescription?
Yes, we have ready readers and blue light glasses available without prescription.
Do you offer bifocal or progressive lenses?
Yes, we offer both bifocal and progressive lenses for multiple vision needs.
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