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Can I use insurance online or in-store?
Insurance is not supported for online orders. However, in-store purchases using supported medical insurance are accepted.
What IN-STORE PAYMENT methods do you accept?
Dear ${Cases.Contact Name}, Within our stores, we accept payments via Cash, Mpesa, Visa, and cheque. You may see this link to find your nearest Optica branch: https://optica.africa/pages/store-locator Please let us know if we can assist you further. ...
How to clean and maintain spectacles
Dear ${Cases.Contact Name}, Clean your spectacles using a lens cleaning solution, then wipe with a soft microfiber cloth. Avoid using clothes, tissues, or any rough material because they can scratch the lenses. Always store your glasses in a hard ...
Do you repair eye glasses?
Dear ${Cases.Contact Name}, Yes, we do repairs and adjustments. Please note we cannot guarantee a repair until we physically inspect the spectacles. You may also note that adjustments are free of charge. Please visit your nearest Optica so that we ...
How much do you charge for an Eye Test at Optica?
Dear ${Cases.Contact Name}, If you are a new Optica customer you will have to pay a one-time registration fee of only KES 100 and thereafter you are eligible for FREE eye tests for the rest of your life at any Optica branch with our qualified ...