General
Appointment Confirmation
Dear ${Cases.Contact Name}, Thank you for booking an eye test with us. As discussed, we confirm your appointment at Optica (name of branch and location as appearing on the website). We look forward to serving you on (day and date: Monday 4th June) ...
Are you open - Public holiday
Dear ${Cases.Contact Name}, Yes, some of our locations are open on public holidays. Please provide us with your location so that we may direct you to the closest Optica that will be open. Alternatively, you may visit this link to see a list of all ...
At what age should my child have their first eye test?
Dear ${Cases.Contact Name}, We do eye tests for children from 7 years of age. If your child is younger and experiencing vision problems please visit your nearest Optica so our Optometrists can give you an opinion or recommend you to an ...
Can I be a model for your company?
Dear ${Cases.Contact Name}, Thank you for reaching out to us, we sincerely appreciate that you would like to represent our brand! We will keep your contact details in our records and shall contact you in the future if we are in need of a model.
Can I purchase eyeglasses / sunglasses without a prescription?
Dear ${Cases.Contact Name}, Yes, you can purchase non-prescription eyeglasses and/or sunglasses at Optica. We offer a huge variety of fashionable eyewear at all of our branches so you can be sure to find yourself a stunning pair. You can visit one of ...
Can I replace lenses only in my Current / Personal frame?
Dear ${Cases.Contact Name}, Yes, we can replace lenses in your current frame as long as the frame can hold new lenses. The price of lenses depends on your frame, prescription and choice of lenses. A pair of single vision clear plastic lenses starts ...
Can I switch my frame? Put my personal lenses into a new/different frame?
Dear ${Cases.Contact Name}, Yes, it is possible to switch your lenses into a different frame. Although your lenses may not fit in all frame types, it depends on your lens type and the type of frame. We will need to find a frame which is a similar ...
Can I use my Medical Insurance card to get glasses at Optica?
Dear ${Cases.Contact Name}, Yes, you can use your medical insurance to get glasses at Optica. Optica works with major insurance providers in the country, and we accept these insurance companies; Onelife insurance. Medlink insurance SES Unisure ...
Can you give me my prescription?
Dear ${Cases.Contact Name}, Thank you for contacting us. Kindly share with us the mobile number that you registered with or your order number so we can get you your prescription.
Can you give me my prescription? - WITHOUT PURCHASE
Dear ${Cases.Contact Name}, Once you make a spectacle order with us we shall be able to provide your prescription free of charge. However, should you prefer to proceed without placing an order with us, we can share your prescription with you at a ...
Complaint about a branch
Dear ${Cases.Contact Name}, Thank you for your valuable feedback [if applicable]. We are sincerely sorry to hear about your experience. We take our customer service very seriously. Kindly share your contact details and the branch you visited, [if ...
Contact Lenses Causing Discomfort
Dear ${Cases.Contact Name}, We are sorry to hear about your discomfort. Kindly visit your nearest Optica so that our qualified Optometrists can best advise you on the way forward. Find your nearest Optica here: ...
Do you have the same prices in all your branches?
Dear ${Cases.Contact Name}, Yes, we do. At Optica we have a one-price policy across all our branches. Kindly let us know if we can assist you further.
Do you repair eye glasses?
Dear ${Cases.Contact Name}, Yes, we do repairs and adjustments. Please note we cannot guarantee a repair until we physically inspect the spectacles. You may also note that adjustments are free of charge. Please visit your nearest Optica so that we ...
Employment vacancy
Dear ${Cases.Contact Name}, Thank you for your interest in joining our team. Kindly follow this link to see the vacancies available and apply https://zm.optica.africa/pages/join-our-team You may also send your CV for consideration to ...
How do I keep my glasses clean?
Dear ${Cases.Contact Name}, You can buy a special machine-washable microfiber cleaning cloth from Optica that cleans away dirt and dust. This microfiber cleaning cloth is available from K20. We provide one Free when you buy a complete pair of ...
How do I keep my glasses in shape?
Dear ${Cases.Contact Name}, You can buy a special machine-washable microfiber cleaning cloth from Optica that cleans away dirt and dust. This microfiber cleaning cloth is available from K20. We provide one free when you buy a complete pair of ...
How much are your Bi-focal Lenses?
Dear ${Cases.Contact Name}, The price of bifocal lenses depends on your prescription and choice of lenses. We have the below options for a pair of plastic bifocal lenses: Clear - K1100 Anti-glare - K1500 Photochromic - K1500 Photochromic and ...
How much are your Prescription Sunglasses?
Dear ${Cases.Contact Name}, The price of a pair of prescription sunglasses depends on your choices. We have sunglasses starting from K300. The price of lenses depends on your prescription and choice of lenses. Tinted sunglass lenses with prescription ...
How much do I pay for alignment/adjustment of my spectacles?
Dear ${Cases.Contact Name}, We will align your spectacles free of charge. Remember: Our QUALITY GUARANTEE doesn’t end when you leave. Come in anytime and we’ll realign your glasses and clean them for FREE, so you’ll always leave feeling as good as ...
How much do you charge for an Eye Test at Optica?
Dear ${Cases.Contact Name}, All our eye tests are FREE of charge. Note that we do not charge for consultations at any of our branches countrywide. You may find your nearest Optica here: https://zm.optica.africa/pages/store-locator-1 You may Book an ...
How much does the one in the photo cost?
Dear ${Cases.Contact Name}, Great choice! This spectacular frame (model ABC) would cost you K xyz You may purchase it online here: (Only put this if available on our site) You may find your nearest Optica here: ...
How much time for glasses to be made?
Dear ${Cases.Contact Name}, The duration your glasses will take to be ready depends on the type of lenses selected, your prescription, type of frame and the branch you place the order. Most orders can be ready between 1 to 24 hours. Some customized ...
How often should I get my eyes tested?
Dear ${Cases.Contact Name}, We recommend an eye test once a year for an adult patient. If you are under 18 years we recommend a checkup every 6 months. You can book an eye test appointment at any branch using this link: ...
I have already been eye tested at -this Optica- branch, can I get tested at this -other Optica- branch?
Dear ${Cases.Contact Name}, Yes, absolutely. All you will need is the mobile number you used to register with us. Our prices are the same across all our branches. You can book an eye test appointment at any branch using this link: ...
I would like to come for an Appointment. Can I book one online?
Dear ${Cases.Contact Name}, Yes, you can book an appointment online or you may even walk into one of our branches. You can book an eye test appointment at any branch using this link: https://zm.optica.africa/pages/schedule-an-eye-test You can find ...
Is an eye test painful? And what does the eye test include?
Dear ${Cases.Contact Name}, An eye test is pain free and comfortable. An eye test will typically take between to 10-20 minutes, depending on your individual needs. The test usually involves a variety of tests to make sure everything is okay with your ...
My eyes are bothered by glare/light, especially while driving at night. What can I do?
Dear ${Cases.Contact Name}, To reduce glare while driving and in various lighting conditions, an anti-glare lens will help reduce reflection, decrease halos around light, and improve cosmetic appearance. We strongly recommend glasses with an ...
My Glasses fell and broke?
Dear ${Cases.Contact Name}, We are sorry to hear about your broken glasses. Our technicians would need to physically see your glasses to determine a solution. Kindly visit your nearest Optica store for us to check if we can find a quick fix or if you ...
What frame options are available
Dear ${Cases.Contact Name}, We offer a wide selection of frames that come in different materials, styles, colours, shapes, and sizes at prices starting from K240 upwards. We have a wide variety of brands, from house brands to designer brands we have ...
What IN-STORE PAYMENT methods do you accept?
Dear ${Cases.Contact Name}, Within our stores, we accept payments via Cash, Credit Card, Momo, Airtel Money. You may see this link to find your nearest Optica branch: https://zm.optica.africa/pages/store-locator-1 Please let us know if we can assist ...
What is the product range that Optica has to offer?
Dear ${Cases.Contact Name}, As a leading eyecare service provider in East Africa, we have it all: Prescription glasses Sunglasses Contact lenses Children’s frames Spectacle cases Lens cleaners and sprays Accessories (cords) Swimming goggles ...
What options do you have for contact lenses and prices?
Dear ${Cases.Contact Name}, We stock a variety of contact lenses depending on your preferences. We have colored contact lenses, daily disposable lenses, and monthly disposable lenses. The price of a pair of contact lenses starts from K240. Our ...
What to use against Sunlight? Sensitive to sunlight
Dear ${Cases.Contact Name}, Sensitive eyes are a common issue and we have just the solution for you. If you have a high prescription and are out in the sun for long durations, we recommend prescription sunglasses. However, if you are not out in the ...
Whats the status of my order / Insurance Pre-authorization?
Dear ${Cases.Contact Name}, Thank you for contacting us. Please share your mobile number that you registered with or your order number, so we can look into this and get back to you.
Where are you located / What time are you open?
Dear ${Cases.Contact Name}, Kindly provide us with your current location so that we may provide information on your nearest Optica. Alternatively, you may find your nearest Optica and the timings by using this link: ...
Why is an eye test so important? / Do I need an eye test?
Dear ${Cases.Contact Name}, An eye test can pick up an early sign of a vision-related problem or an eye disease that can be treated early. Eyes that are functioning and seeing properly are crucial to a healthy and good life. Especially for young ...
Your frames / prices are so expensive!
Dear ${Cases.Contact Name}, Please note our frames start from K240. A pair of clear plastic lenses can start from K250, with anti-glare K600 and with both photochromic and anti-glare K900. Our clear blue block lenses start from K1200 and blue block ...
How much are your Progressive Lenses?
Dear ${Cases.Contact Name}, The price of progressive lenses and their availability may vary depending on your prescription. We have the below options for a pair of plastic progressive lenses: Clear - K1400. Anti-glare - K2100. Photochromic - K2400. ...
How much are your lenses and frames?
Dear ${Cases.Contact Name}, The price of a pair of spectacles depends on your choice. We have frames starting from K240. Our range of frames is the widest in East Africa, from house brands to designer brands, and you will most likely find something ...
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