Whats the status of my order / Insurance Pre-authorization?

• Related Articles

• Insurance not accepted -NHIMA

  Dear $$Customer Name$$, Currently, we are not yet accredited with NHIMA, but we are in the process of doing so. Once we do, we will update our social media with the details. However, even without insurance coverage, all our eye tests are FREE of ...

• Can I use my Medical Insurance card to get glasses at Optica?

  Dear ${Cases.Contact Name}, Yes, you can use your medical insurance to get glasses at Optica. Optica works with major insurance providers in the country, and we accept these insurance companies; Onelife insurance. Medlink insurance SES Unisure ...

• Overseas Delay

  Dear $$Customer Name$$, Our sincerest apologies for the delay. Kindly note there are some unexpected customs clearance issues and your order should be ready by $$New collection date$$ You will get an SMS when your order is ready. Thank you.

• Can you give me my prescription?

  Dear ${Cases.Contact Name}, Thank you for contacting us. Kindly share with us the mobile number that you registered with or your order number so we can get you your prescription.

• Can you give me my prescription? - WITHOUT PURCHASE

  Dear ${Cases.Contact Name}, Once you make a spectacle order with us we shall be able to provide your prescription free of charge. However, should you prefer to proceed without placing an order with us, we can share your prescription with you at a ...