General
How much do Blue Block lenses cost?
Dear ${Cases.Contact Name}, We have 2 different options available, for a pair: Blue block antiglare starts from K1200. Blue block photochromic with antiglare from K1500. Please keep in mind these prices may vary depending on your prescription. Kindly ...
Contact Lens Follow up FAQ
Dear Branch, Kindly note that the above client will be visiting your branch to purchase contact lens soon. Please confirm availability of the contact lenses purchased previously. Thank You.
What can I use for light sensitivity?
Dear ${Cases.Contact Name}, For light sensitivity we recommend photochromic lenses which become dark in the sun and remain clear indoors. These lenses also come with anti-glare coating to minimize the effects of glare. The price of lenses depends on ...
Appointment Confirmation No response
Dear ${Cases.Contact Name}, Thank you for booking an eye test with us. We confirm your appointment at Optica (name of branch and location as appearing on the website). We look forward to serving you on (day and date: e.g. Monday 4th June) between ...
Compliment/ Wonderful service
Dear ${Cases.Contact Name}$, Customer satisfaction is extremely important to us and we sincerely appreciate your positive feedback. We are so grateful to you for choosing Optica. Thank you.
Do you have a branch in #mention country?
Dear ##CustomerName##, Thank you for contacting us. Our expansion team is working on opening branches within East Africa. We hope to expand to #mentionCountry in the near Future. Stay tuned to our social media for updates on our new branches. Kindly ...
Do you have a branch at #mention location? (Unavailable)
Dear $$Customer Name$$, Our branches in Lusaka are located at; Arcades Shopping Mall, Great East Road, Lusaka, Zambia Monday to Saturday: 9:00 AM - 1800hrs Sunday and Public Holidays: 10:00 AM - 1600hrs Phone: +260630372161 Lewanika Mall Address: ...
Warranty inquiry
Dear $$Customer Name$$, Our warranty is valid for one year from the date of purchase. This covers any manufacturer defects on frames and lenses that occur during normal use of the eyewear. The warranty does not cover loss or damages caused by misuse, ...
Overseas Delay
Dear $$Customer Name$$, Our sincerest apologies for the delay. Kindly note there are some unexpected customs clearance issues and your order should be ready by $$New collection date$$ You will get an SMS when your order is ready. Thank you.
Insurance not accepted -NHIMA
Dear $$Customer Name$$, Currently, we are not yet accredited with NHIMA, but we are in the process of doing so. Once we do, we will update our social media with the details. However, even without insurance coverage, all our eye tests are FREE of ...
Why should I choose Optica over other providers?
Dear $$Customer Name$$, At Optica, we offer FREE eye tests. We have a qualified Optometrist who will examine your eyes using the latest eye-testing equipment. Frames start from K240 and lenses from K250, so you can get a full pair of spectacles at ...
How much are your photochromic Lenses?
Dear ${Cases.Contact Name}, The price of photochromic lenses depends on your prescription and choice of lenses. We have the below options for a pair of single vision plastic photochromic lenses: Photochromatic with Anti-glare - K900. Photochromatic ...