Do you have a branch in #mention country?
Dear ##CustomerName##,
Thank you for contacting us.
Our expansion team is working on opening branches within East Africa.
We hope to expand to #mentionCountry in the near Future.
Stay tuned to our social media for updates on our new branches.
Kindly let us know if we can assist you further.
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Do you have a branch at #mention location? (Unavailable)
Dear $$Customer Name$$, Our branches in Lusaka are located at; Arcades Shopping Mall, Great East Road, Lusaka, Zambia Monday to Saturday: 9:00 AM - 1800hrs Sunday and Public Holidays: 10:00 AM - 1600hrs Phone: +260630372161 Lewanika Mall Address: ...
Complaint about a branch
Dear ${Cases.Contact Name}, Thank you for your valuable feedback [if applicable]. We are sincerely sorry to hear about your experience. We take our customer service very seriously. Kindly share your contact details and the branch you visited, [if ...
I have already been eye tested at -this Optica- branch, can I get tested at this -other Optica- branch?
Dear ${Cases.Contact Name}, Yes, absolutely. All you will need is the mobile number you used to register with us. Our prices are the same across all our branches. You can book an eye test appointment at any branch using this link: ...
Can I use my Medical Insurance card to get glasses at Optica?
Dear ${Cases.Contact Name}, Yes, you can use your medical insurance to get glasses at Optica. Optica works with major insurance providers in the country, and we accept these insurance companies; Onelife insurance. Medlink insurance SES Unisure ...
Contact Lens Follow up FAQ
Dear Branch, Kindly note that the above client will be visiting your branch to purchase contact lens soon. Please confirm availability of the contact lenses purchased previously. Thank You.