General
My Glasses fell and broke?
Dear ${Cases.Contact Name}, We are sorry to hear about your broken glasses. Our technicians would need to physically see your glasses to determine a solution. Kindly visit your nearest Optica store for us to check if we can find a quick fix or if you ...
My eyes are bothered by glare/light, especially while driving at night. What can I do?
Dear ${Cases.Contact Name}, To reduce glare while driving and in various lighting conditions, an anti-glare lens will help reduce reflection, decrease halos around light, and improve cosmetic appearance. We strongly recommend glasses with an ...
Is an eye test painful? And what does the eye test include?
Dear ${Cases.Contact Name}, An eye test is pain free and comfortable. An eye test will typically take between to 10-20 minutes, depending on your individual needs. The test usually involves a variety of tests to make sure everything is okay with your ...
I would like to come for an Appointment. Can I book one online?
Dear ${Cases.Contact Name}, Yes, you can book an appointment online or you may even walk into one of our branches. You can book an eye test appointment at any branch using this link: https://optica.africa/pages/schedule-an-eye-test You can find your ...
I have already been eye tested at -this Optica- branch, can I get tested at this -other Optica- branch?
Dear ${Cases.Contact Name}, Yes, absolutely. Once you have paid the one-time registration fee of KES 100, you are eligible for FREE eye tests for life at any Optica branch with our highly qualified Optometrists. All you will need is the mobile number ...
How often should I get my eyes tested?
Dear ${Cases.Contact Name}, We recommend an eye test once a year for an adult patient. If you are under 18 years we recommend a checkup every 6 months. You can book an eye test appointment at any branch using this link: ...
How much time for glasses to be made?
Dear ${Cases.Contact Name}, The duration your glasses will take to be ready depends on the type of lenses selected, your prescription, type of frame and the branch you place the order. Most orders can be ready between 1 to 24 hours. Some customized ...
How much does the one in the photo cost?
Dear ${Cases.Contact Name}, Great choice! This spectacular frame (model ABC) would cost you KES XYZ You may purchase it online here: (Only put this if available on our site) You may find your nearest Optica here: ...
How much do you charge for an Eye Test at Optica?
Dear ${Cases.Contact Name}, If you are a new Optica customer you will have to pay a one-time registration fee of only KES 100 and thereafter you are eligible for FREE eye tests for the rest of your life at any Optica branch with our qualified ...
How much do I pay for alignment/adjustment of my spectacles?
Dear ${Cases.Contact Name}, We will align your spectacles free of charge. Remember: Our QUALITY GUARANTEE doesn’t end when you leave. Come in anytime and we’ll realign your glasses and clean them for FREE, so you’ll always leave feeling as good as ...
How much are your Prescription Sunglasses?
Dear ${Cases.Contact Name}, The price of a pair of prescription sunglasses depends on your choices. We have sunglasses starting from KES 890. The price of lenses depends on your prescription and choice of lenses. Tinted sunglass lenses with ...
How much are your Bi-focal Lenses?
Dear ${Cases.Contact Name}, The price of bifocal lenses depends on your prescription and choice of lenses. We have the below options for a pair of plastic bifocal lenses: Clear - KES 2500. Anti-glare - KES 6000. Photochromic - KES 6500. Photochromic ...
How do I keep my glasses in shape?
Dear ${Cases.Contact Name}, You can buy a special machine-washable microfiber cleaning cloth from Optica that cleans away dirt and dust. This microfiber cleaning cloth is available from KES 50. We provide one free when you buy a complete pair of ...
How do I keep my glasses clean?
Dear ${Cases.Contact Name}, You can buy a special machine-washable microfiber cleaning cloth from Optica that cleans away dirt and dust. This microfiber cleaning cloth is available from KES 50. We provide one Free when you buy a complete pair of ...
Employment vacancy
Dear ${Cases.Contact Name}, Thank you for your interest in joining our team. Kindly follow this link to see the vacancies available and apply https://optica.africa/pages/join-our-team You may also send your CV for consideration to ...
Do you Accept SHA?
Dear ${Cases.Contact Name}, Yes, we accept SHA insurance for Civil servants Please note that this service is currently available at our Head office: Optica House, Moi avenue, Nairobi. If you are not under the above schemes, all you will have to pay ...
Do you repair eye glasses?
Dear ${Cases.Contact Name}, Yes, we do repairs and adjustments. Please note we cannot guarantee a repair until we physically inspect the spectacles. You may also note that adjustments are free of charge. Please visit your nearest Optica so that we ...
Do you have the same prices in all your branches?
Dear ${Cases.Contact Name}, Yes, we do. At Optica we have a one-price policy across all our branches. Kindly let us know if we can assist you further.
Contact Lenses Causing Discomfort
Dear ${Cases.Contact Name}, We are sorry to hear about your discomfort. Kindly visit your nearest Optica so that our qualified Optometrists can best advise you on the way forward. Find your nearest Optica here: ...
Complaint about a branch
Dear ${Cases.Contact Name}, Thank you for your valuable feedback [if applicable]. We are sincerely sorry to hear about your experience. We take our customer service very seriously. Kindly share your contact details and the branch you visited, [if ...
Can you give me my prescription? - WITHOUT PURCHASE
Dear ${Cases.Contact Name}, Once you make a full spectacle order with us we shall be able to provide your prescription free of charge. However, should you prefer to proceed without placing an order with us, we can share your prescription with you at ...
Can you give me my prescription?
Dear ${Cases.Contact Name}, Thank you for contacting us. Kindly share with us the mobile number that you registered with or your order number so we can get you your prescription.
Can I use someone else's Insurance for myself?
Dear ${Cases.Contact Name}, If you are registered as a dependent under that particular persons' insurance, then you may use it. Otherwise, unfortunately, you cannot. If you are not under any insurance scheme, all you will have to pay is a one-time ...
Can I use my Medical Insurance card to get glasses at Optica?
Dear ${Cases.Contact Name}, Yes, you can use your medical insurance to get glasses at Optica. Optica works with all major insurance providers in the country, and we accept insurance cards that have an optical cover. To see the list of Insurance ...
Can I switch my frame? Put my personal lenses into a new/different frame?
Dear ${Cases.Contact Name}, Yes, it is possible to switch your lenses into a different frame. Although your lenses may not fit in all frame types, it depends on your lens type and the type of frame. We will need to find a frame which is a similar ...
Can I replace lenses only in my Current / Personal frame?
Dear ${Cases.Contact Name}, Yes, we can replace lenses in your current frame as long as the frame can hold new lenses. The price of lenses depends on your frame, prescription and choice of lenses. A pair of single vision clear plastic lenses starts ...
Can I purchase eyeglasses / sunglasses without a prescription?
Dear ${Cases.Contact Name}, Yes, you can purchase non-prescription eyeglasses and/or sunglasses at Optica. We offer a huge variety of fashionable eyewear at all of our branches so you can be sure to find yourself a stunning pair. You can visit one of ...
Can I make an order for Contact Lenses or Sunglasses or Spectacles online
Dear ${Cases.Contact Name}, Yes, you can easily shop online with us from the comfort of your home at https://optica.africa/ Please reach out if you need any assistance with placing your order.
Can I be a model for your company?
Dear ${Cases.Contact Name}, Thank you for reaching out to us, we sincerely appreciate that you would like to represent our brand! We will keep your contact details in our records and shall contact you in the future if we are in need of a model.
At what age should my child have their first eye test?
Dear ${Cases.Contact Name}, We do eye tests for children from 7 years of age. If your child is younger and experiencing vision problems please visit your nearest Optica so our Optometrists can give you an opinion or recommend you to an ...
Are you open - Public holiday
Dear ${Cases.Contact Name}, Yes, some of our locations are open on public holidays. Please provide us with your location so that we may direct you to the closest Optica that will be open. Alternatively, you may visit this link to see a list of all ...