Complaint about a branch

Dear ${Cases.Contact Name},

Thank you for your valuable feedback [if applicable].

We are sincerely sorry to hear about your experience. We take our customer service very seriously.

Kindly share your contact details and the branch you visited, [if applicable] and a representative from our team will contact you shortly.

Please be assured we are looking into this as a priority.

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Can I get tested at any branch?
Yes�once registered at Optica, you can get free eye tests at any Optica branch.
I have already been eye tested at -this Optica- branch, can I get tested at this -other Optica- branch?
Dear ${Cases.Contact Name}, Yes, absolutely. Once you have paid the one-time registration fee of KES 100, you are eligible for FREE eye tests for life at any Optica branch with our highly qualified Optometrists. All you will need is the mobile number ...
What if my glasses are too tight?
Visit any Optica branch for free frame adjustment.
Is in-store pickup free?
Yes, pick-up is free at any Optica branch countrywide.
Contact Lens Follow up FAQ
Dear Branch, Kindly note that the above client will be visiting your branch to purchase contact lens soon. Please confirm availability of the contact lenses purchased previously. Thank You.

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