What is your WhatsApp number?

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• Do you offer digital receipts?

  Yes, you can request an e-receipt via email support@optica.africa or WhatsApp number +254709709000

• Can I order prescription glasses online?

  Yes, upload your prescription during checkout or send via WhatsApp after ordering.

• Can I send someone to pick up on my behalf?

  Yes, provide them with your receipt or the phone number registered at Optica.

• Whats the status of my order / Insurance Pre-authorization?

  Dear ${Cases.Contact Name}, Thank you for contacting us. Please share your mobile number that you registered with or your order number, so we can look into this and get back to you.

• Can you give me my prescription?

  Dear ${Cases.Contact Name}, Thank you for contacting us. Kindly share with us the mobile number that you registered with or your order number so we can get you your prescription.