Where are you located / What time are you open?

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• Are you open - Public holiday

  Dear ${Cases.Contact Name}, Yes, some of our locations are open on public holidays. Please provide us with your location so that we may direct you to the closest Optica that will be open. Alternatively, you may visit this link to see a list of all ...

• How much time for glasses to be made?

  Dear ${Cases.Contact Name}, The duration your glasses will take to be ready depends on the type of lenses selected, your prescription, and the type of frame. An order can be ready within 1 to 2 days or take up to 14 working days depending on the type ...

• Appointment Confirmation No response

  Dear ${Cases.Contact Name}, Thank you for booking an eye test with us. We confirm your appointment at Optica (name of branch and location as appearing on the website). We look forward to serving you on (day and date: Monday 4th June) between (time). ...

• Appointment Confirmation

  Dear ${Cases.Contact Name}, Thank you for booking an eye test with us. As discussed, we confirm your appointment at Optica (name of branch and location as appearing on the website). We look forward to serving you on (day and date: Monday 4th June) ...

• Answering your first ticket.

  Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...